1. We may collect personal information about you from sources (if available) including:
(a) When you contact us with an enquiry or in response to a communication to us;
(b) From publicly available sources such as the electoral role;
(c) From referencing agencies that may verify your identity, in accordance with the money laundering regulations
(d) When you agree to buy a product/service from us.
2. We will use your personal information for purpose including:
(a) to help provide quotations, administer your policy and for compliance reviews where we have a duty to do so. We may transfer our rights and duties under any agreement in execution of your business;
(b) to keep in touch with you so that you hear about any special offers and new products that may be of interest to you. Should you have come to The Insurance Surgery through an intermediary or introducer, they sometimes ask us to confirm who has taken up a policy from us. This allows them to monitor our performance and customer service. Generally, most communication is by telephone or e-mail. In the event that you do not wish to participate in these activities, please write to The Insurance Surgery, Wood Street Mill,45 Pickford Street, Macclesfield, Cheshire SK11 6HB, telling us about your preferences for how we may use your personal information.
(c) from time to time, we would like to tell you about special customer promotions provided by third parties. Rest assured, we will do our very best to ensure these match your likely interests and requirements. Again, most communication is by telephone or e-mail.
To receive e-mail contact by these other organisations you MUST:
(i) call us on 0800 083 829
(ii) e-mail us at firstname.lastname@example.org
Should you NOT wish to receive postal or telephone contact from them, then please write to The Insurance Surgery, Wood Street Mill, 45 Pickford Street, Macclesfield, Cheshire SK11 6HB explaining your preferences so that we can suppress you from such communication.
(d) to help administer accounts, products and services for which you are a customer;
(e) to help detect fraud or loss
3. The information you supply may be used by insurance companies who provide services to The Insurance Surgery for the purpose of administering and processing you application/account.
If you ask, we will tell you what information we hold about you and provide a copy in line with the Data Protection Act. (A fee of £5 is payable) Please write to The Insurance Surgery, Wood Street Mill, 45 Pickford Street, Macclesfield, Cheshire SK11 6HB
You should let us know if you think any information we hold about you is inaccurate so that we can correct it.
We will store your details on our computers, but will not keep them longer than necessary.
For our joint protection and staff training ,all calls are recorded and/or monitored. This is in case we need to check we have carried out your instructions correctly and to help improve our quality of service.