Job Title
Managing Director
About
Andy Mellor brings over two decades of rich and diverse experience in the insurance industry to his role at The Insurance Surgery. His extensive career has been marked by a series of achievements and leadership roles that have honed his expertise and deepened his understanding of the sector. Before joining The Insurance Surgery in 2022, Andy held various senior positions at leading insurance firms, such as PIB Insurance and Fish Insurance, where he was instrumental in driving business growth, streamlining operations, and enhancing customer service.
Since joining The Insurance Surgery, Andy has overseen growth and success, guiding the company through a record-breaking year in 2023. This success is a testament to his strategic vision and effective leadership. Under Andy's direction, The Insurance Surgery has achieved Best Life and Protection Broker 2022, Start Money People & Best Specialist Intermediary 2023, Cover Excellence Awards.
Andy’s approach to leadership is characterised by a strong focus on innovation and a relentless pursuit of excellence. His dedication has not only led to the company receiving numerous industry awards but also to doubling its partnerships. One of Andy’s core strengths is his unwavering commitment to customer satisfaction. He has implemented various customer-centric strategies that have significantly improved the client experience, reinforcing The Insurance Surgery's reputation as a trusted leader in the life insurance sector.
Andy Mellor continues to drive The Insurance Surgery forward with a clear vision and a passion for excellence. His leadership not only inspires his team but also sets a high standard for the industry, making him a pivotal figure in the ongoing success and evolution of The Insurance Surgery.
Qualifications
- Insurance, Legal and Regulatory (IF1)
- General Insurance (IF2)
Previous Experience
Fish Insurance - Director, Sales and Operations (8 years)
Carole Nash Insurance – Personal Lines, Ireland Manager, Sales Manager (12 years)
Responsibilities at The Insurance Surgery
Strategic Direction & Vision
Set and drive the company’s long-term strategy, ensuring The Insurance Surgery continues to lead in specialist protection for clients with medical conditions or high-risk occupations.
Business Development & Growth
Identify new market opportunities, strengthen referral partnerships, and expand adviser networks to grow revenue and maintain industry leadership.
Operational Oversight
Oversee day-to-day operations, ensuring efficient processes across underwriting, sales, partnerships, and customer service teams to deliver a smooth client journey.
Financial Stewardship
Manage budgets, monitor profit margins, and ensure strong financial performance while reinvesting in business innovation and staff development.
Leadership & Culture
Lead a high-performing team, nurturing a supportive, inclusive, and expert-driven culture aligned with the company’s values of trust, empathy, and professionalism.
Partner & Stakeholder Relations
Build and maintain relationships with insurers, financial advisers, mortgage networks, and key industry bodies to secure strategic partnerships and strengthen market position.
Compliance & Risk Management
Ensure all regulatory obligations (e.g. FCA compliance) are met, and uphold the highest standards of data security, fair customer treatment, and ethical selling practices.
Client-Centric Decision-Making
Champion the voice of the customer, making strategic decisions that improve accessibility to protection products for underserved groups.
