Write or Refer – Consumer Duty?

Write or refer – what does this mean for Consumer Duty? The dreaded Consumer Duty echo’s around the heads of all financial services businesses. It’s all hotting up as we rapidly approach the deadline of July 31st. Something that is very close to our heart at the Insurance Surgery, is the importance of either writing […]
UK Crackdown on Cold Calls

In recent years, unsolicited cold calls and mass texting have become a nuisance, causing frustration for people worldwide. Countless individuals receive numerous calls and messages daily, advertising products or services they may have no interest in. The issue has become so severe that governments worldwide have taken action to combat it. The UK government recently […]
Peer Review: Protection Distributors Group & Signposting Protection

The Protection Distributors Group has released a guide aimed at financial advisers who want to introduce their clients to specialist advisers for protection products. The guide focuses on introducing clients who have a need for protection and underlines the importance of trust in any long-term relationship. Protection Distributors Group suggests that advisers should be clear […]
Multiple Sclerosis – Case Study

Living with MS…you can get mortgage life insurance. In this case study, we will explore the different options for mortgage life insurance that are available to Debbie and provide recommendations based on her needs. Debbie’s life changed when she was diagnosed with multiple sclerosis in 2008. Since then, she has been dealing with the relapse […]
Is income protection insurance worth it?

We’d all like to think that we’re ready for what’s to come. Maybe we have a great pension, our homes and cars are fully insured, and we’ve saved a sizeable nest egg. We might even have full life insurance to protect our families in case something bad happens. But what would you do if you […]
Why Partner with a Specialist Broker.

As consumer duty forces us to re-look at our practices and processes, it provides an opportunity to work together. High-risk customers that suffer from a severe pre-existing medical condition in particular require specialist support due to the sheer knowledge that goes into the case. It takes time to learn and understand the hundreds of medical […]
PCFCL Cancer – Case Study

This case study features Erick, a 40-year-old self-employed individual who approached the Insurance Surgery to obtain cancer life insurance. Unfortunately, he had been diagnosed in 2019 with a rare form of cancer known as Primary Cutaneous Follicular Centre Lymphoma. Thankfully, Ericks cancer had been treated successfully. What is Primary Cutaneous Follicular Centre Lymphoma (PCFCL): PCFCL […]
Stroke – Case Study

Jane was a healthy, vibrant 52-year-old when she suffered a stroke. After months of rehabilitation and therapy, she was almost back to feeling herself. The stroke left her with a high risk of stroke recurrence. Jane realised that your life can be turned upside down in a second, so she wanted to protect her family if the […]
Parkinson’s Disease – Case Study

Adam was diagnosed with Parkinson’s at the age of 26. At 26 years old, life was just starting to take shape for Adam. He had a great job, loving wife and beautiful daughter – with lots of plans for the future. But that all changed one day when he was diagnosed with Parkinson’s disease. It […]
What is an Index-linked Policy and is it Different to Standard Life Insurance?

An index-linked policy is a type of life insurance that is linked to the performance of a specific financial index, such as the Consumer Price Index (CPI) or the S&P 500. The value of the policy is tied to the performance of the index, and typically increases or decreases in line with this. The monthly premium for […]



